Define how your persona behaves, responds, and speaks by configuring layers and modes.
Personas are the ‘character’ or ‘AI agent personality’ and contain all of the settings and configuration for that character or agent. For example, you can create a persona for ‘Tim the sales agent’ or ‘Rob the interviewer’.Personas combine identity, contextual knowledge, and CVI pipeline configuration to create a real-time conversational agent with a distinct behavior, voice, and response style..
Each persona includes configurable fields. Here’s what you can customize:
Persona Name: Display name shown when the replica joins a call.
System Prompt: Instructions sent to the language model to shape the replica’s tone, personality, and behavior.
Conversational Context: Background knowledge or reference information provided to the persona’s language model.
Pipeline Mode: Controls which CVI pipeline layers are active and how input/output flows through the system.
Default Replica: Sets the digital human associated with the persona.
Layers: Each layer in the pipeline processes a different part of the conversation. Layers can be configured individually to tailor input/output behavior to your application needs.